Thank you for your patience and trust as we work though this dynamic situation.
The Big Retreat Wales has been closely following Government guidelines regarding the hosting of our event surrounding the outbreak of Covid-19.
Like all of you, we are finding our way through a stressful and anxious time - we've had sleepless nights, conversations & consultations across the board. There have been tears.
For a long time, we had hoped that we would be able to host The Big Retreat this May - a sort of 'light at the end of the tunnel' - but with such a dynamic situation that is changing daily and following the new government measures announced this week, we have no choice but to postpone The Big Retreat Wales.
We are so incredibly disappointed.
We know you will be too.
We are exploring new dates for our festival and will advise you all as soon as we are able.
All tickets will automatically be rolled over and be valid for these new dates in accordance with our terms and conditions.
Instead of focusing on what we can't do - we prefer to look at what we can - we are developing a new network for TBRW to share our community on-line - bringing you podcasts, yoga, fitness, music, arts & crafts , comedy & cookery.
Please look out for our sign-up in the next few weeks.
You are part of The Big Retreat family and we want to keep in touch, to keep sharing the positivity and ensure our little community sticks together through some challenging times ahead.
Please follow us on FB, Twitter or Instagram for news, updates and positivity.
We will advise you as soon as possible once we know the new dates
With much love, Amber, Diana and all at The Big Retreat Wales
Q - The Big Retreat Wales has been postponed. Will my ticket be valid for the revised dates?
A - Yes, your tickets will be automatically rolled over and valid for the revised dates . You don’t need to do anything.
Q - I have a day ticket - do I need to do anything or register again for the new dates?
A - Once we have the new dates, your Day Ticket will be valid for the Day you bought it for (eg a Saturday for Saturday or Sunday for Sunday of the Festival ). You don’t need to do anything.
Q - I bought Under 5yo or Youth tickets - if they have Birthdays before the next dates - will they still be valid or will I have to pay more?
A - We will honour all Under 5YO or Youth Tickets for the revised Festival dates, even if they are that 1year older!
Q - I bought my Ticket on the Partial Pay Scheme - will you honour that ticket too?
A - Yes. We will honour Partial Pay Tickets & roll them over to the next Festival. You can choose to pay your plan in full or stop future payments and roll over the deposits paid - we will take your deposit forward to the next Festival. Email us at firstname.lastname@example.org if you wish to suspend your plan.
Q - What are the dates for the new Festival ?
A - We are seeking the next best available dates but as yet these are undecided. We will be in touch as soon as they are decided.
Q - Can I get a refund in stead of a rolled over ticket?
A - We are having to postpone the festival due to a 'force majeure’- circumstances totally beyond our control. With 8 weeks to the festival we have lost all revenue, paid deposits, paid wages and invested significantly in the 2020 festival set up. Under our Terms and Conditions, we need to ensure the ticket you purchased can be used at the postponed festival. However, as an alternative, once we have announced the revised Festival dates, we will set up a market place on our social media site for you to sell your tickets to a future Festival go-er. As a gesture of good will and in keeping with our ethos, we will not charge an admin fee for this change of name.
Q - Will the programme, speakers and line up be the same for the next Big Retreat?
A - We will aim to keep the programme the same where possible, subject to speakers being available for the new dates.
All Camper Van and Camping Tickets will be valid for new Festival Dates.
Q - I booked the Extended Camping Option to stay on longer - will that be valid for the next Festival?
A - Yes, your Camping extension will be valid for 4 days immediately after the Festival finishes on the private campsite .